About Nitor Billing Services
Our Story
Nitor Billing Services came to life in 2015 with a vision to offer exceptional customer experience as a remote-first company from the first day of operation. We envisioned a company that applied leading edge technology and offered employees the ability to work from home. We believe in hard work while at work, but we also believe that all of us are successful at life when we’re free to spend time with family and friends, pursue interests and hobbies outside of work, and not be tied to long commutes. Our headquarters are in St. Louis, Missouri.
Mission
Our mission is to help water and sewer companies deliver exceptional customer experience to their customers. We achieve this by employing a team of people who are passionate about serving others, by using leading-edge technology that allows customers to engage with us in a way that is most convenient for them, and by handling the complexity of bill processing/payment and managing individual customer payments for our clients.
Our mission is expanding now to include outbound virtual call center services through our new division, NitorCX.
Values
Our team members are passionate about helping people and serving our clients and their customers. We are known for our commitment to delivery of quality service and exceptional customer experience. Our culture is fueled by our values.
Unyielding Integrity. We tell the truth. We do what is right. We honor commitments even when it costs us.
Respectful Collaboration. We work together with humility and understand that we are part of a team that can achieve more together than alone.
Deliver Excellence. We show up and give the very best of our ability every day. We strive for excellence in our solutions, customer interactions, and establish metrics so we can improve.
Take Initiative. We are proactive, challenge each other, take risks and adapt. We take the next step without being told or asked to do so.
Continuous Growth. We constantly improve our services, operations, and ourselves. We value learning and new ideas, especially from those with different points of view. We learn from our mistakes together.
Enjoy the Journey. We enjoy what we do, appreciate a job well done, and help others along the way.
Community
Nitor Billing Services provides a place for people to do great work serving our customers and develop their careers. We are a diverse team and offer career opportunities for people who have the internal motivation and self-discipline to succeed in a business that operates entirely remotely.